1 – Introduction
Customer Service is top priority – we want to get things right first time every time.
Our returns policy lasts 90 days. If 90 days have passed since your purchase, unfortunately, we cannot accept your return or offer you a refund or exchange.
To be eligible for a return, your item must be returned in the original packaging with the original contents.
Items damaged by miss-use or improper care are not covered by our policy. If you have received items that you do not know how to use, please feel free to contact us.
2 – Completing a Return
To complete your return, please notify us in advance via our contact us page and send your package including a signed letter stating the reason for your return and the original invoice.
The return should be sent to: Unit 5, Warne Park, Warne Road, Weston-Super-Mare, BS23 3TP
The customer assumes all costs in shipping items back to us, and we assume the cost in shipping replacements to the customer. We recommend using delivery confirmation and/or tracking services when shipping packages to us.
Shipping costs are non-refundable. All replacement and/or repaired products will be shipped back to the customer via First Class post.
If you choose to use non signed for postal services we accept no responsiblity for lost or stolen items.
3 – Return Exemptions
Our return policy excludes the following items: Drip Tips, Coils or E-liquid.
4 – Issuing Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If found defective, we will gladly send out a replacement of the original item(s) purchased at no cost as long as the merchandise is available.
If merchandise is not available then please allow 10 days from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
5 – Sale Items
Our sale items are still covered under warranty unless otherwise stated.
6 – Questions and Further Information
If you have any questions about our returns policy or need more information, please contact us.